How To Become A Flight Attendant (2025)

Becoming a flight attendant in South Africa is an exciting career choice that offers the opportunity to travel the world, meet new people, and experience different cultures. It is, however, a highly competitive profession that requires a combination of specific qualifications, personal attributes, and a passion for customer service. This guide provides a comprehensive overview of the steps involved in becoming a flight attendant in South Africa, including the requirements, training, and tips for success.

1. Understanding the Role of a Flight Attendant

Flight attendants are responsible for ensuring the safety, comfort, and well-being of passengers during flights. Their duties include:

• Conducting safety checks before take-off
• Demonstrating safety procedures
• Assisting passengers with seating and luggage
• Serving meals and beverages
• Handling emergencies and providing first aid when necessary
• Ensuring compliance with aviation regulations

This role requires excellent communication skills, patience, and the ability to remain calm under pressure.

2. Basic Requirements

To become a flight attendant in South Africa, you must meet certain minimum requirements:

• Age: Typically between 18 and 35 years old, although age requirements can vary by airline.
• Height and Weight: Most airlines require a minimum height (around 1.58m to 1.85m) to reach overhead safety equipment. Weight should be proportional to height for mobility and safety reasons.
• Education: A minimum of a matric certificate (Grade 12) is required. Proficiency in English is essential, and knowing a second language can be an advantage.
• Health and Fitness: Good health and fitness are necessary, as the job involves standing for long periods and assisting passengers in emergencies.
• Criminal Record: Applicants must have a clean criminal record.

3. Necessary Skills and Qualities

Successful flight attendants possess a variety of skills and personal qualities, including:

• Excellent communication and interpersonal skills
• Customer service orientation
• Problem-solving abilities
• Teamwork and collaboration
• Adaptability and resilience under pressure
• Cultural sensitivity and understanding

These skills are crucial for maintaining a positive and professional demeanor, even in challenging situations.

4. Obtaining a Cabin Crew License

In South Africa, a Cabin Crew License is mandatory to work as a flight attendant. This license is issued by the South African Civil Aviation Authority (SACAA). To obtain it, you must:

• Enroll in an SACAA-approved training school
• Complete a Cabin Crew Training Course, which includes modules on safety procedures, first aid, emergency evacuations, and customer service
• Pass the SACAA exams, including both written and practical assessments
• Pass a medical examination conducted by an SACAA-approved Aviation Medical Examiner

Approved training schools include:

• Big Sky Cabin Training Academy – Located in Pretoria, offering comprehensive courses with practical simulations.
• Cranfield Aviation Training – Based in Kempton Park, known for its extensive curriculum and experienced instructors.
• EPT Aviation Training – Offers flexible schedules and internationally recognized certifications.

The training typically takes 6-8 weeks, and the cost ranges from R15,000 to R30,000, depending on the institution.

5. Applying to Airlines

Once you have obtained your Cabin Crew License, the next step is to apply to airlines. Major airlines operating in South Africa include:

• South African Airways (SAA)
• FlySafair
• Mango Airlines
• Kulula
• Airlink

When applying, it’s important to:

• Prepare a professional CV highlighting relevant skills and experiences.
• Write a compelling cover letter demonstrating your passion for customer service and aviation.
• Research the airline’s brand values and align your application to reflect those values.

The recruitment process typically involves:

1. Application Submission – Online application through the airline’s career portal.
2. Initial Screening – Review of qualifications and work experience.
3. Interview Process – In-person or virtual interviews, including behavioral and situational questions.
4. Assessment Day – Group exercises, role-playing scenarios, and communication skills assessments.
5. Final Interview – One-on-one interview with senior cabin crew members or HR representatives.

6. Training with the Airline

Upon successful recruitment, airlines provide additional training tailored to their specific protocols and aircraft. This training usually includes:

• Aircraft-specific safety procedures
• Customer service training
• Grooming and appearance standards
• Cultural sensitivity and diversity training
• Practical drills, including emergency evacuations and first aid

This phase ensures that you are fully prepared to handle real-life scenarios on board.

7. Career Growth and Opportunities

A career as a flight attendant offers numerous opportunities for growth, including:

• Senior Cabin Crew Member – With experience, you can advance to supervisory roles.
• Cabin Crew Trainer – Instructing new recruits.
• Purser or In-Flight Manager – Overseeing cabin operations on long-haul flights.
• Corporate Flight Attendant – Working on private jets for high-profile clients.

Career progression depends on experience, performance, and additional qualifications, such as leadership training.

8. Tips for Success

1. Maintain a Professional Appearance: Airlines have strict grooming standards. Always look polished and well-presented.
2. Stay Physically Fit: The job is physically demanding. Regular exercise and a healthy lifestyle are essential.
3. Develop Emotional Resilience: Learn to manage stress and maintain a positive attitude in challenging situations.
4. Expand Your Language Skills: Proficiency in multiple languages is an asset in international aviation.
5. Network: Connect with industry professionals through social media platforms like LinkedIn to stay informed about job openings and trends.

9. Challenges of Being a Flight Attendant

While the role is glamorous, it also comes with challenges, including:

• Irregular Hours: Flight attendants work on a roster basis, including nights, weekends, and public holidays.
• Jet Lag and Fatigue: Traveling across time zones can be exhausting.
• Emotional Stress: Handling difficult passengers and emergency situations requires emotional stability.
• Health Concerns: Prolonged exposure to cabin pressure and varying climates can impact health.

Understanding these challenges and preparing for them is crucial for long-term success in this career.

With the aviation industry gradually recovering from the impacts of the global pandemic, now is an opportune time to pursue this dynamic and adventurous career. Whether you aim to work for a domestic airline or dream of flying internationally, your journey begins with the right preparation, mindset, and determination

Flight attendants are responsible for ensuring the safety, comfort, and well-being of passengers during a flight. Their duties typically include:

1. Pre-Flight Duties:

   • Checking safety equipment (e.g., life vests, fire extinguishers).
   • Ensuring the cabin is clean and stocked (e.g., food, beverages, blankets).
   • Greeting passengers, checking boarding passes, and assisting with seat assignments.

2. Safety and Security:

   • Conducting safety briefings, including demonstrating the use of seat belts, oxygen masks, and emergency exits.
   • Ensuring passengers follow safety protocols (e.g., seat belts fastened, electronic devices off during takeoff and landing).
   • Handling emergency situations, including medical emergencies, evacuations, and security threats.

3. Customer Service:

   • Assisting passengers with special needs, such as unaccompanied minors or those with disabilities.
   • Serving food and beverages.
   • Addressing passenger questions and concerns, ensuring a pleasant experience.

4. In-Flight Duties:

   • Monitoring the cabin regularly for safety and passenger comfort.
   • Managing in-flight sales (e.g., duty-free items).
   • Handling conflicts or difficult situations with passengers professionally.

5. Post-Flight Duties:

   • Assisting with passenger disembarkation.
   • Checking the cabin for lost items.
   • Completing paperwork related to the flight, such as inventory reports or incident documentation.

Flight attendants play a critical role in both safety and customer service, making them essential members of the airline crew

1. Travel Opportunities: Flight attendants get to travel to various destinations worldwide, often with layovers that allow them to explore new places.
2. Discounted Travel: Many airlines offer free or heavily discounted flights for employees and their families.
3. Flexible Schedule: Although the hours can be irregular, flight attendants often have flexible schedules with days off between flights.
4. Health and Retirement Benefits: Airlines typically provide health insurance, retirement plans, and other employee benefits.
5. Meeting New People: The job allows you to interact with people from diverse backgrounds, including celebrities and international travelers.
6. Career Growth: There are opportunities for advancement, such as becoming a senior flight attendant, purser, or transitioning into other airline roles.
7. Allowance and Perks: Flight attendants receive meal allowances during layovers and discounts at hotels, car rentals, and other travel-related services.
8. Job Security and Stability: Established airlines offer stable employment with union protections in many cases.
9. Exciting Work Environment: The job is dynamic and never monotonous, with each flight offering different experiences.
10. Personal Development: The role enhances skills like communication, problem-solving, and cultural awareness

• Sibongile Sambo: After being rejected for a flight attendant position due to not meeting height requirements, Sambo founded SRS Aviation in 2004, the first Black female-owned aviation company in South Africa.

• Lerato Kganyago: Before rising to fame as a media personality and businesswoman, Kganyago worked as a flight attendant.

• Bree O’Mara: A South African novelist and former flight attendant, O’Mara authored “Home Affairs” and tragically perished in a plane crash in 2010.

• Margot: A South African globetrotter serving as an international cabin crew member for Emirates, sharing her experiences on her YouTube channel.

• Yvonne Pope Sintes: Born in Pretoria, Sintes became Britain’s first female commercial airline captain, breaking significant barriers in aviation.

These individuals exemplify the diverse paths and significant impacts of South African flight attendants in the aviation industry

Conclusion

Becoming a flight attendant in South Africa is a rewarding journey that demands dedication, resilience, and passion for customer service. By meeting the educational requirements, obtaining the necessary licenses, and cultivating essential skills, you can embark on an exciting career that allows you to explore the world and grow both personally and professionally.