Paying your DStv subscription through the Capitec app is one of the quickest and most convenient ways to keep your channels active. You can do it from anywhere, at any time, without standing in queues. The process is simple and secure, and it takes just a few minutes.
This guide walks you through the steps, explains the different payment methods available, and gives you helpful tips to ensure your payment reflects correctly.
How To Pay DStv Using The Capitec App
What You Will Need Before You Start
Before you open the Capitec app, make sure you have the following ready:
– Your DStv account number (also called your customer number). This is the number linked to your decoder. You can find it on your previous DStv invoices or statements.
– Sufficient funds in your Capitec main account or a flexible savings plan.
– Your Capitec Remote PIN to authorise the payment.
Step-by-Step Guide (Two Methods)
There are two main ways to pay DStv using the Capitec app. The first method uses the “Pay bills” section, and the second uses the “Payments” section for instant payments.
Method 1: Paying Through “Pay Bills” (Recommended for Regular Payments)
This is the easiest method, especially if you want to save DStv as a favourite for future payments.
Sign in to the Capitec app using your fingerprint or Remote PIN.
On the home screen, tap “Transact”.
Tap “Pay bills”.
In the search bar, type “DStv” or “MultiChoice”.
Select the correct biller (usually “MultiChoice DStv”).
Enter your DStv account number carefully and tap “Confirm”.
The app will display the bill details (the amount due is often shown if available). Review the details to ensure they are correct.
Tap “Pay now”.
Enter your Remote PIN to authorise the payment.
Fee: There is a low R2.00 fee per payment when using the “Pay bills” method.
Method 2: Making an “Instant DStv Payment” (Alternative)
This method allows you to add DStv as a beneficiary for immediate payments.
Sign in to the Capitec app.
Tap “Transact”.
Tap “Payments”.
Enter your Remote PIN when prompted.
Scroll to the bottom of the screen and tap “Add Beneficiary”.
Choose “Capitec-registered”.
In the search bar, enter “DStv”.
Select the correct account (choose “MultiChoice DStv”).
Enter your DStv account number and tap “Next”.
Enter the amount you wish to pay and tap “Pay”.
Enter your Remote PIN to confirm the payment.
How To Pay For The First Time vs. Repeat Payments
First-time payment: You will need to search for DStv, enter your account number, and review the details as shown in Method 1 above.
Repeat payment (if you have paid DStv before using the app): The process is even faster.
Tap “Transact” then “Pay bills”.
Tap “History”.
Choose your previous DStv transaction.
Tap “Pay again”.
Tip: You can add DStv to your “Favourites” for even quicker access next time. Just go to “Pay bills”, tap “Edit” next to “Favourites”, and select DStv from your recent list.
Important Things To Remember
– Instant payments: According to Capitec, DStv payments made through the app are instant. However, keep in mind that it may take a few minutes for the payment to reflect on DStv’s system, especially during peak times.
– Keep proof: The app keeps a history of your payments. You can use this as proof of payment if needed.
– Check your balance: Ensure you have enough funds in your account before making the payment to avoid failed transactions.
– Correct account number: Double-check your DStv account number before confirming the payment. Paying to the wrong number can cause delays.
– Payment method: You can pay using your main account or a flexible savings plan. You cannot use your Capitec Rewards savings or credit card for bill payments at this time.
If Your DStv Is Still Not Connected After Payment
Usually, the connection is restored automatically within minutes. If your payment has been successful but your DStv is still not working (only showing channel 100), here are a few steps you can take:
Wait a few minutes: Sometimes the system just needs a little time to process.
Refresh your decoder: Unplug your decoder from the power source, wait 30 seconds, and plug it back in. This can force a refresh.
Contact DStv directly: If the problem persists, contact DStv customer support. Be prepared to give them your DStv account number and the reference number from your Capitec payment.
What Is The Fee To Pay DStv On The Capitec App?
The fee to pay any bill, including DStv, using the “Pay bills” function on the Capitec app is R2.00 per transaction. This is the standard fee for this service.
Can I Pay Using USSD If I Don’t Have The App?
Yes, you can. If you don’t have the app or are unable to use it, you can pay your DStv bill by dialling *120*3279# from your cellphone. Then follow the prompts to select DStv as the biller and complete the payment.
Related:
- How to Transfer Money from Capitec to FNB
- How to Pay Capitec Client Using Cellphone Banking
- DStv South Africa Packages, Channels & Prices
Conclusion:
Quality entertainment is very important today, and that is why you find that many people are seeking for more convenient ways to pay their DSTV subscriptions, so that they don’t lose even a day of their favorite programming, including movies and more. Capitec bank has been in the forefront of applying technology to ensure that people are able to make payments conveniently. With the steps above, you have no worries about paying your DSTV with Capitec.