How To Reverse eWallet Payment On FNB App (2023)

The digital era of sending money across from one person to another, whether to pay for purchases made or just for the purpose of giving has never been easier. You can now distribute money all over the country, and even across the globe very easily.

One of the easiest ways of sending money across is the eWallet service from FNB, which many people have turned to because it is one of the simplest, efficient, and cheapest ways of sending money to friends and family or to pay for purchases. One major advantage of this way of sending money is that you can transfer the money from your bank account to any registered mobile phone number throughout South Africa, not necessarily another bank account within or outside the bank, and the recipient is free to walk into any FNB ATMs. 

But what happens if you make an error with the recipient’s mobile phone or bank information? Here is how to reverse eWallet payment on FNB app, online, cellphone banking, and through their call centre.

Can I reverse eWallet transaction On FNB App? 

So what happens when you mistakenly send money via this option to the wrong recipient, do you start regretting and panicking? Do you start to prepare another transaction? Well, thankfully, it is possible to take certain steps to quickly reverse the money back to the source (your account), and resend it to the right person. 

Therefore, it is essential to know how to reverse such payments, so that you do not suffer a loss from an unintentional cash transfer to another person rather than the correct person you wish to send money to. Here is what you have to do:


How To Reverse eWallet Payment On FNB Cellphone Banking/USSD Code

Dial *120*321# on your mobile phone; and then Select alternative 4 for “Send Money”. 

Select alternative 5 for “eWallet reversal.” Then you can go ahead to select the transaction that you want to reverse.

After that, you should get an SMS confirming that the money has been reversed back to your account.

How To Reverse eWallet Payment On FNB App

When you discover an error such as sending money to the wrong person using your FNB app, in order to effect a reversal of the payment, you can quickly call 087 575 0362. You can also call 0875750000 for queries on FNB eWallet reversal.

How To Reverse eWallet Payment Through FNB Call Center

When you have noticed that the money has gone to the wrong recipient, you can quickly contact FNB Call Centre and request for the procedure to be cancelled manually from their end. So, how do you contact FNB Call Centre to request them to cancel an already completed transaction?

The First National Bank has dedicated this phone number for eWallet reversals for cell-phone banking: 087 575 9405.


Complaints Resolution:

There is also the option of contacting the Complaints Resolution desk via email at [email protected], or you could call the bank on telephone number: 087 575 9408. Hopefully, you would not even need to contact this office because you would have already received the money reversed to your account. 

Please note that is very reasonable to expect that this option would take more time than the option in the previous paragraph. Therefore, this may be utilized only as a last resort, after exhausting all other options to no avail.


What you Need to Know about Reversing Payments on FNB

If you have received any money wrongly; when you are not expecting any payments, then please do not withdraw the cash. FNB will reverse the payment automatically to the sender after the PIN expires. The eWallet PIN for FNB will expire after four hours. Upon its expiration, the recipient can opt for FNB eWallet new pin request at any given period by dialing *130*277#. The new PIN will be sent to him via SMS. 

If you send money to someone wrongly then call the bank’s team, the reversal can take up to 4 business days. 


How much does it cost to reverse an eWallet Payment? 

The eWallet reversal procedure will only cost you a fee of R50 as handling charges in order to get back the money sent to the wrong number. The bank states clearly that the process is not guaranteed, as it is the responsibility of the sender to ensure that money is being sent to the correct receiver.


How to Correctly Send Money and Avoid the Need for Reversal  

eWallet from FNB is a broad term for the bank’s system of sending money through cashless channels. The system works with Mobile Banking, ATM, Mobile app, or Online Banking. The first thing is to do is select which platform you want to use, but the processes are fairly uniform.

After selecting how you want to send the money: you then Select Send money then choose eWallet. After that, you just input the mobile phone number of the person you wish to make the transfer to.

Please double-check to ensure that the digits are correct. After that, you select if the app should offer the recipient a PIN or not, and then after that, you type in the amount you wish to send. 

Then you go ahead and confirm and submit the transaction. The recipient will get an instant SMS afterward, telling them that the money has been deposited into their account. He can then go to any nearby FBN ATM or selected retailers.



Instant cash transfers are designed to be instant, and for that reason reversals are difficult. It is therefore a good idea to always double-check the recipient’s details before proceeding to send any money. However, in the event that you have made an error in sending an FNB eWallet payment, then you can quickly use the above-written steps to facilitate a reversal.


The information in this post is deemed accurate at the time of publishing. This article is for the purpose of information only. This publication is not affiliated with FNB. Neither the author nor the publishers of this website are liable for any damages that may arise from your use, or misuse of the information provided in this post.

FNB warns that the reversal procedure is not guaranteed; it is, therefore, your responsibility to ensure that you are making the eWallet payment to the correct account.