NSFAS Contact Details (2023)

The NFSAS registration, application, and appeals processes are quite simple and straightforward to carry out, however, there are times when it is necessary to contact the board, so as to help resolve issues ranging from registration to verification of student status, to assist with funding.

Remember that the NFSAS liaises with certain Universities and Vocational Institutes, working with the Financial Aid offices of these schools to help the students directly where they are. These offices offer direct person to person assistance to students, giving a human face to the NFSAS, and helping expedite all necessary assistance as the students may need.

If you need to contact the NFSAS directly, you may do so using any of the following directions.  

NSFAS Virtual Contact Centre

 Email address: info@nsfas.org.za

 Facebook Address: National Student Financial Aid Scheme

 Twitter Handle: @myNSFAS

 Instagram Handle: @myNSFAS


For General Enquiries about Accounts, Registration, etc:

Email: queries@nsfas.org.za

For general, student and NSFAS Wallet Problems

For all other queries regarding students, student status, etc:

Telephone Number: 08000 67327

Email Address: info@nsfas.org.za


NSFAS Wallet Documents

Postal Address: Private Bag X6, Plumstead 7801, South Africa


University and TVET College documents

Postal Address: Private Bag X4, Plumstead 7801, South Africa

Physical Address: 10 Brodie Road, House Vincent 2nd Floor, Wynberg, Cape Town 7700, South Africa


Account Payment and Balance Enquiries: This Office is for questions about payments and wallet balances:

Telephone Number: 08000 67327

Email Address: collections@nsfas.org.za


Vuvuzela Fraud & Corruption hotline

This office receives information on fraud or corruption identified or witnessed:

Telephone Number: 0860 247 653

Email Address: nsfas@thehotline.co.za

Fax2Email Number: 086 726 1681

SMS Call Back Number: 30916

Website: www.thehotlineapp.co.za

Website: www.thehotline.co.za


Legal Office

This office is for the submission of legal documentation to the National Student Financial Aid Scheme

Email Address: legal@nsfas.org.za

Please note that any legal paper that is not submitted through this dedicated mailbox will be deemed invalid and will not receive timely attention.


Outreach and Community Event Invites

This office is for all enquiries regarding outreach and community events. You may correspond with the NSFAS on these issues via this email.

Telephone Number: 021 763 3200

Email Address: outreach@nsfas.org.za


Bursary funding team

As you may already know, the NSFAS works with the Financial Aid offices of several South African institutions. You may contact them at the school’s office, and receive assistance directly and in person when the need arises.


Vincent Moloi

Position: Fund Administrator

E-mail Address: moloivm@unisa.ac.za


Jackie Ndlovu

Position: Fund Administrator

E-mail Address: Ndlovmj2@unisa.ac.za


Katishi Mphogo

Position: Fund Administrator

E-mail Address: mphogkg@unisa.ac.za


Refilwe Makgae

Position: Fund Administrator

E-mail: makgarc@unisa.ac.za


Mxolisi Jiane

Position: Fund Administrator

E-mail Address: jianemg@unisa.ac.za


NSFAS team

Dineo Mokhubu

Position: Loan Administrator

E-mail: mokhudc@unisa.ac.za


Sibusiso Mashinini

Position: Fund Administrator

E-mail: mashifs@unisa.ac.za


Maupi Letsoalo

Position: Fund Administrator

E-mail Address: letsomp@unisa.ac.za


Sibongile Nhlapo

Position: Fund Administrator

E-mail Address: nhlaps@unisa.ac.za


Morgan Mashweu

Position: Fund Administrator

E-mail Address: mashwmm@unisa.ac.za


Lethabo Mbungi

Position: Fund Administrator

E-mail Address: mbungdl@unisa.ac.za


Zingisa Diko

Position: Fund Administrator

E-mail: dikoz@unisa.ac.za

Ntomboxolo Ngcobo

Position: Fund Administrator

E-mail: ngcobopn@unisa.ac.za


Sarah Ratema

Position: Fund Administrator

E-mail: nhlaps@unisa.ac.za


Andile Zondo

Position: Fund Administrator

E-mail: zondoas1@unisa.ac.za


These are the officers in charge of the NSFAS/ Financial Aid office of the University of Witwatersrand.

Financial Aid Contact details:


NSFAS Accommodation Queries: 

This office is for questions about Accommodation:

Email Address: Khambule@wits.ac.za


NSFAS and FUNZA General Queries: 

This office is for general questions on NSFAS.

Email Address: Sindisile.Moolman@wits.ac.za


NSFAS Allowances Queries:

This office is for Queries regarding delays in payment to students. 

Email Address: Rendani.Motsharine@wits.ac.za 

Email:  Yonela.Nogaya@wits.ac.za



Email Address: Nondumiso.Khumalo@wits.ac.za 

Email Address: Rendani.Motsharine@wits.ac.za 


NSFAS Pre-funders (DSD, NSF, REAP) Queries:

This office is for queries before NFSAS funding, such as documentation.  

Email Address: Nondumiso.Khumalo@wits.ac.za


PMA & Honours NRF: 

Email Address: Felicity.kapari@wits.ac.za 

Email Address: Nandy.theka@wits.ac.za

Hardship Funding: 

Email Address: Sheryl.letsapa@wits.ac.za 

Email Address:  Cassim.hill@wits.ac.za


PMA Refund queries:

Email Address:  Andrea.ogle@wits.ac.za


Discretionary Funding: 

Email Address: Charmaine.mabulwane@wits.ac.za


Sponsor Payments: 

Email Address: payment.financialaid@wits.ac.za  

Email Address: Nozipho.Dlamini@wits.ac.za


Sponsorship queries: 

Email Address: premesh.shinol@wits.ac.za 

Email Address:  mawethu.xotyeni@wits.ac.za


University of Free State

These are the NFSAS Funding and Financial Aid Contact Details at the University of Free State. At this institution, the offices are separated by the different campuses.

South Campus

Email Address: FinAidenquiriessouth@ufs.ac.za


Bloemfontein Campus:

Email Address: FinAidenquiriesbfn@ufs.ac.za 


You may also contact the Funding Office of the University of Free State using the following telephone numbers. 


Ntswaki Masoleng

Telephone Number: +27 51 401 7125


Judy Mothibedi

Telephone Number: +27 51 401 7731


Tokelo Fako

Telephone Number: +27 51 401 7175


Siba Nzimeni

Telephone Number:  +27 51 401 7016

Tracey-Lee Smith

Telephone Number: +27 51 401 3955

Thabiso Mbo

Telephone Number: +27 51 401 9894

Pulane Maine

Telephone Number: + 27 51 401 3955

Namhla Ntia

Telephone Number: + 27 51 401 2218 


Qwaqwa Campus

You may contact the NFSAS Funding Office of the Qwaqwa Campus of the University of Free State by contacting the following officers. Please note that this campus has an arrangement in which you contact an officer based on the lettering of your Surname.

(Student’s Surnames A-L)

Lekhotla Lechoba 

Telephone Phone: +27 58 718 5198 

Email Address: Lechoball@ufs.ac.za


(Student’s Surnames M)

Tsoanelo Mosikili

Telephone Number: +27 58 718 5061 

Email Address: Mosikilitf@ufs.ac.za 


(Student’s Surnames N-Z)

Van Rooi Hlapane

Telephone Number: +27 58 718 3625 

Email Address: Hlapanevj@ufs.ac.za; 


Tshwane University of Technology

The Tshwane University of Technology NFSAS Funding Office is separated by the campuses. They work directly with the Financial Aid office of the University.

Pretoria Campus

Telephone Phone: +27 12 382 4149, +27 123824230, +2712 3824428 +27 123825835 +27 12 3824465

Address: Building 53, Room 120

Arcadia and Arts Campus

Telephone Number: +27 12 382 6295

Address: Building 1, Room G08F

Ga-Rankuwa Campus

Telephone Number: +27 12 382 0797, +27 12 3820542, +27 12 3820616

Address: Building 22, Rooms G29,30,34

Soshanguve South Campus

Telephone Number: +27 12 382 9082, +27 12 3829079, +27 12 3829895, +27 12 3829272, +27 12 3829826, +27 12 3829543, +27 12 3829341

Address: Building 5: Room G30

Soshanguve North Campus

Telephone Number: +27 12 382 9105, +27 12 3829895, +27 12 3829159

Address: Building 3, Room G001

Mbombela Campus

Telephone Number: +27 13 745 3559

Address: Building 14

Polokwane Campus

Telephone Number: +27 15 287 0776

Address: Room G108

eMalahleni Campus

Telephone number: +27 13 653 3121

Address: Building 7, Room G80


TUT Contact Centre

Tel: 086 110 2421 SMS Number: 30655

Email Address: general@tut.ac.za


If you are a student of the Vaal University of Technology VUT, and you have cause to contact the Financial Aid office of the University regarding your NFSAS funding, you may make use of the following details:

Finance enquiry


Telephone Number: + 27 016 950 9673, + 27 016 950 9213, + 27 016 950 9374

NSFAS Bursaries Telephone Number: +27 16 950 9486, +27 16 9509247, +27 16 9509285

Edu-Loan Telephone Number: 0860 5555 44

Faxing of Bank Deposit Slips – Credit Management (Overdue Accounts)

Telephone number: +27 16 950 9971

Faxing of Bank Deposit Slips – Student Revenue

Telephone number: +27 16 950 9106



The NFSAS has made it easy and straightforward to register and apply for financial aid. Despite this, students may choose to register and apply directly at the Financial Aid offices of their respective institutions. Aside from that, when a student has to present legal documentation, or when a student has witnessed some form of fraud, there are several offices set up to deal with such cases. Please familiarize yourself with these contacts information and keep them handy for when the need arises.

error: Content is protected !!