The NFSAS registration, application, and appeals processes are quite simple and straightforward to carry out, however, there are times when it is necessary to contact the board, so as to help resolve issues ranging from registration to verification of student status, to assist with funding.
Remember that the NFSAS liaises with certain Universities and Vocational Institutes, working with the Financial Aid offices of these schools to help the students directly where they are. These offices offer direct person to person assistance to students, giving a human face to the NFSAS, and helping expedite all necessary assistance as the students may need.
If you need to contact the NFSAS directly, you may do so using any of the following directions.
NSFAS Virtual Contact Centre
Email address: info@nsfas.org.za
Facebook Address: National Student Financial Aid Scheme
Twitter Handle: @myNSFAS
Instagram Handle: @myNSFAS
For General Enquiries about Accounts, Registration, etc:
Email: queries@nsfas.org.za
For general, student and NSFAS Wallet Problems
For all other queries regarding students, student status, etc:
Telephone Number: 08000 67327
Email Address: info@nsfas.org.za
NSFAS Wallet Documents
Postal Address: Private Bag X6, Plumstead 7801, South Africa
University and TVET College documents
Postal Address: Private Bag X4, Plumstead 7801, South Africa
Physical Address: 10 Brodie Road, House Vincent 2nd Floor, Wynberg, Cape Town 7700, South Africa
Account Payment and Balance Enquiries: This Office is for questions about payments and wallet balances:
Telephone Number: 08000 67327
Email Address: collections@nsfas.org.za
Vuvuzela Fraud & Corruption hotline
This office receives information on fraud or corruption identified or witnessed:
Telephone Number: 0860 247 653
Email Address: nsfas@thehotline.co.za
Fax2Email Number: 086 726 1681
SMS Call Back Number: 30916
Website: www.thehotlineapp.co.za
Website: www.thehotline.co.za
Legal Office
This office is for the submission of legal documentation to the National Student Financial Aid Scheme
Email Address: legal@nsfas.org.za
Please note that any legal paper that is not submitted through this dedicated mailbox will be deemed invalid and will not receive timely attention.
Outreach and Community Event Invites
This office is for all enquiries regarding outreach and community events. You may correspond with the NSFAS on these issues via this email.
Telephone Number: 021 763 3200
Email Address: outreach@nsfas.org.za
Bursary funding team
As you may already know, the NSFAS works with the Financial Aid offices of several South African institutions. You may contact them at the school’s office, and receive assistance directly and in person when the need arises.
Vincent Moloi
Position: Fund Administrator
E-mail Address: moloivm@unisa.ac.za
Jackie Ndlovu
Position: Fund Administrator
E-mail Address: Ndlovmj2@unisa.ac.za
Katishi Mphogo
Position: Fund Administrator
E-mail Address: mphogkg@unisa.ac.za
Refilwe Makgae
Position: Fund Administrator
E-mail: makgarc@unisa.ac.za
Mxolisi Jiane
Position: Fund Administrator
E-mail Address: jianemg@unisa.ac.za
NSFAS team
Dineo Mokhubu
Position: Loan Administrator
E-mail: mokhudc@unisa.ac.za
Sibusiso Mashinini
Position: Fund Administrator
E-mail: mashifs@unisa.ac.za
Maupi Letsoalo
Position: Fund Administrator
E-mail Address: letsomp@unisa.ac.za
Sibongile Nhlapo
Position: Fund Administrator
E-mail Address: nhlaps@unisa.ac.za
Morgan Mashweu
Position: Fund Administrator
E-mail Address: mashwmm@unisa.ac.za
Lethabo Mbungi
Position: Fund Administrator
E-mail Address: mbungdl@unisa.ac.za
Zingisa Diko
Position: Fund Administrator
E-mail: dikoz@unisa.ac.za
Ntomboxolo Ngcobo
Position: Fund Administrator
E-mail: ngcobopn@unisa.ac.za
Sarah Ratema
Position: Fund Administrator
E-mail: nhlaps@unisa.ac.za
Andile Zondo
Position: Fund Administrator
E-mail: zondoas1@unisa.ac.za
These are the officers in charge of the NSFAS/ Financial Aid office of the University of Witwatersrand.
Financial Aid Contact details:
NSFAS Accommodation Queries:
This office is for questions about Accommodation:
Email Address: Khambule@wits.ac.za
NSFAS and FUNZA General Queries:
This office is for general questions on NSFAS.
Email Address: Sindisile.Moolman@wits.ac.za
NSFAS Allowances Queries:
This office is for Queries regarding delays in payment to students.
Email Address: Rendani.Motsharine@wits.ac.za
Email: Yonela.Nogaya@wits.ac.za
NSFAS AOD:
Email Address: Nondumiso.Khumalo@wits.ac.za
Email Address: Rendani.Motsharine@wits.ac.za
NSFAS Pre-funders (DSD, NSF, REAP) Queries:
This office is for queries before NFSAS funding, such as documentation.
Email Address: Nondumiso.Khumalo@wits.ac.za
PMA & Honours NRF:
Email Address: Felicity.kapari@wits.ac.za
Email Address: Nandy.theka@wits.ac.za
Hardship Funding:
Email Address: Sheryl.letsapa@wits.ac.za
Email Address: Cassim.hill@wits.ac.za
PMA Refund queries:
Email Address: Andrea.ogle@wits.ac.za
Discretionary Funding:
Email Address: Charmaine.mabulwane@wits.ac.za
Sponsor Payments:
Email Address: payment.financialaid@wits.ac.za
Email Address: Nozipho.Dlamini@wits.ac.za
Sponsorship queries:
Email Address: premesh.shinol@wits.ac.za
Email Address: mawethu.xotyeni@wits.ac.za
University of Free State
These are the NFSAS Funding and Financial Aid Contact Details at the University of Free State. At this institution, the offices are separated by the different campuses.
South Campus
Email Address: FinAidenquiriessouth@ufs.ac.za
Bloemfontein Campus:
Email Address: FinAidenquiriesbfn@ufs.ac.za
You may also contact the Funding Office of the University of Free State using the following telephone numbers.
Ntswaki Masoleng
Telephone Number: +27 51 401 7125
Judy Mothibedi
Telephone Number: +27 51 401 7731
Tokelo Fako
Telephone Number: +27 51 401 7175
Siba Nzimeni
Telephone Number: +27 51 401 7016
Tracey-Lee Smith
Telephone Number: +27 51 401 3955
Thabiso Mbo
Telephone Number: +27 51 401 9894
Pulane Maine
Telephone Number: + 27 51 401 3955
Namhla Ntia
Telephone Number: + 27 51 401 2218
Qwaqwa Campus
You may contact the NFSAS Funding Office of the Qwaqwa Campus of the University of Free State by contacting the following officers. Please note that this campus has an arrangement in which you contact an officer based on the lettering of your Surname.
(Student’s Surnames A-L)
Lekhotla Lechoba
Telephone Phone: +27 58 718 5198
Email Address: Lechoball@ufs.ac.za
(Student’s Surnames M)
Tsoanelo Mosikili
Telephone Number: +27 58 718 5061
Email Address: Mosikilitf@ufs.ac.za
(Student’s Surnames N-Z)
Van Rooi Hlapane
Telephone Number: +27 58 718 3625
Email Address: Hlapanevj@ufs.ac.za;
Tshwane University of Technology
The Tshwane University of Technology NFSAS Funding Office is separated by the campuses. They work directly with the Financial Aid office of the University.
Pretoria Campus
Telephone Phone: +27 12 382 4149, +27 123824230, +2712 3824428 +27 123825835 +27 12 3824465
Address: Building 53, Room 120
Arcadia and Arts Campus
Telephone Number: +27 12 382 6295
Address: Building 1, Room G08F
Ga-Rankuwa Campus
Telephone Number: +27 12 382 0797, +27 12 3820542, +27 12 3820616
Address: Building 22, Rooms G29,30,34
Soshanguve South Campus
Telephone Number: +27 12 382 9082, +27 12 3829079, +27 12 3829895, +27 12 3829272, +27 12 3829826, +27 12 3829543, +27 12 3829341
Address: Building 5: Room G30
Soshanguve North Campus
Telephone Number: +27 12 382 9105, +27 12 3829895, +27 12 3829159
Address: Building 3, Room G001
Mbombela Campus
Telephone Number: +27 13 745 3559
Address: Building 14
Polokwane Campus
Telephone Number: +27 15 287 0776
Address: Room G108
eMalahleni Campus
Telephone number: +27 13 653 3121
Address: Building 7, Room G80
TUT Contact Centre
Tel: 086 110 2421 SMS Number: 30655
Email Address: general@tut.ac.za
VAAL UNIVERSITY
If you are a student of the Vaal University of Technology VUT, and you have cause to contact the Financial Aid office of the University regarding your NFSAS funding, you may make use of the following details:
Finance enquiry
Refunds
Telephone Number: + 27 016 950 9673, + 27 016 950 9213, + 27 016 950 9374
NSFAS Bursaries Telephone Number: +27 16 950 9486, +27 16 9509247, +27 16 9509285
Edu-Loan Telephone Number: 0860 5555 44
Faxing of Bank Deposit Slips – Credit Management (Overdue Accounts)
Telephone number: +27 16 950 9971
Faxing of Bank Deposit Slips – Student Revenue
Telephone number: +27 16 950 9106
Related:
Conclusion:
The NFSAS has made it easy and straightforward to register and apply for financial aid. Despite this, students may choose to register and apply directly at the Financial Aid offices of their respective institutions. Aside from that, when a student has to present legal documentation, or when a student has witnessed some form of fraud, there are several offices set up to deal with such cases. Please familiarize yourself with these contacts information and keep them handy for when the need arises.