Telkom Fault Logging (2024)

Telkom is famous as a prominent telecommunications company in South Africa that has played a pivotal role in connecting people across the nation through its telecommunications infrastructure and services. The company offers a wide array of telecommunications solutions, including fixed-line telephone services, broadband internet, mobile telephony, and various data services.

Telkom Fault Logging is one of the ways the company has evolved to meet the changing needs of its customers and the ever-advancing technology landscape. Being an innovative company, one of the best things it did was to create measures and systems where customers can easily report faults. For example, the company made a free mobile app that can be utilized. Telkom fault logging becomes easier with such systems.

Telkom Fault Logging

Step 1 – Download and Install the Telkom App.

If you haven’t already, download and install the TelkomSA app from your device’s app store. It’s available for both Android and iOS devices. After installing the app, launch it on your mobile device.

Step 2 – Log in to your Telkom account using your credentials.

If you don’t have an account, you can create one within the app.

Step 3 – Once you’re logged in, navigate to the section of the app that allows you to report faults.

Step 4 – The app will guide you through the process of reporting a fault.

You may need to select the type of fault you’re experiencing from a list of options. You’ll be prompted to provide specific details about the fault. Be as detailed as possible to help Telkom’s support teams understand the issue accurately. Include information about the symptoms, when the problem started, and any error messages you’ve encountered.

Step 5 – After providing all the necessary information, review your fault report to ensure it’s accurate. Once you’re satisfied, submit the report.

Telkom, some time ago, launched a free mobile application where users can log a technical fault related to their telephone lines and internet with great ease. With this, both residential and business customers can report a service fault and monitor its status until it is fully resolved, offering uninterrupted access.

By utilizing the features of this app, you can pinpoint the precise location of your nearest Telkom Direct store. You can even keep tabs on your order’s progress, review your account balance, and explore the latest promotions seamlessly. The app is accessible and can be downloaded at no cost from the Apple App Store if you use an iPhone. For Android users, the app is also available for download from the Google Play Store.

Report An Internet Fault Via Other Means

If you experience Telkom internet faults ( & Telkom subscribers), you can reach out via any of these routes to get it sorted:

A. Phone call

You can report an Internet fault by calling 10210. This can be done between the hours of 06:00 – 24:00.

B. Online form

You can also do this via a dedicated online form made available for such issues. Kindly note that you must complete the online form and input the necessary details. Then, after submitting the form, a service representative from Telkom will reach out to you with a solution. At times, they will reach out to you and verify or acquire more details.

Now, there are different things people report about, as there could be various issues at different points in time. However, a multitude of factors can contribute to various faults. Let’s take internet problems for instance. Your mobile data signal strength could be an issue at some point. There are mobile internet users that the signal strength of their mobile network can greatly affect their browsing experience. Weak mobile signals can result in slow data speeds and dropped connections. So, in this case, rather than reaching out to Telkom, you can simply try moving to an area with better signal strength or use Wi-Fi when available for more stable connections.

Also, try to make sure that the issue is not inadequate router settings. Incorrect or suboptimal router settings can hinder your internet performance. Don’t forget too that using outdated hardware or software can limit your internet speed and capabilities. Some old computers or devices may not support the latest Wi-Fi standards or internet protocols. Hence, consider upgrading your devices to take advantage of modern internet technology. The point is, that you can simply check if the fault is something from your end that can be easily sorted.

Fortunately, Telkom is an innovative and big company that has a significant presence in both the consumer and business sectors, providing communication solutions to individuals, households, and enterprises across South Africa. Its network infrastructure spans the country, ensuring that even remote areas have access to essential telecommunication services. Hence, there is a good structure to help people with issues resolve their stuff.

Other Factors That Causes Internet Problems

Since a lot of people interested in Telkom fault logging are doing so because they have internet problems, this is important. In today’s digital age, a reliable internet connection is crucial for various aspects of our lives, from work and education to entertainment and communication. However, internet problems can be frustrating and disruptive. Let’s explore some factors that can cause internet problems, and understand their underlying causes.

1. Network Congestion

Network congestion occurs when there is an excessive volume of data traffic on a network, causing slowdowns or interruptions in service. This commonly happens during peak usage hours when many users are online simultaneously. Network congestion can be caused by a sudden surge in users accessing the internet, such as during live events or peak work hours. This can overwhelm network capacity, and you might not be cool with its effects.

2. Slow DNS Resolution

The Domain Name System (DNS) translates website domain names into IP addresses, allowing your device to locate websites. Slow DNS resolution can lead to delays in accessing websites. If the DNS server you’re using is slow or experiencing problems, it can lead to delays in translating domain names. In such a case, you don’t have to reach out to Telkom fault reporting channels.

3. Hardware Issues

Hardware-related problems can significantly impact your internet experience. For instance, an outdated or malfunctioning router can lead to slow or unstable connections. Hence, you should update your router’s firmware regularly, and consider upgrading to a newer, more capable router if necessary.

4. Malware and Viruses

Malware or viruses on your computer can consume bandwidth, slow down your internet, and compromise your online security. Malware-infected devices can generate a lot of traffic as they communicate with malicious servers. Hence, regularly update and run antivirus and antimalware software to detect and remove malicious programs.

5. ISP, Software and Browser Problems

Your internet service provider (ISP) can also be the source of internet problems. ISPs may experience network outages due to technical issues or maintenance. Also, software issues can impact your internet experience in various ways. Certain browser extensions or plugins can slow down webpage loading times. Simply disable or remove unnecessary browser extensions to improve performance.

6. Your Vicinity

If you live in a rural or remote area, you may be farther from the nearest exchange or tower, leading to slower speeds. In remote areas, you may have limited options. Those who live in more sophisticated areas will most likely see better internet connectivity. So, if you stay in a rural area with no adequate infrastructure yet, it may be an issue.

7. Data Plan

If you are finding it difficult to connect to the Internet, you may also want to be sure you are on an active data plan and have not exhausted your allocation. Fortunately, whenever you are short of an active data plan, as far as you are making use of Telkom, you can always find it easy to connect and be on track whenever you ought to, as there are different options available.

8. Technical Issues

Occasionally, technical issues beyond your control can impact internet performance. Imagine having problems with your ISP’s infrastructure, such as damaged cables or equipment, which can cause connectivity problems. For such issues, all you need to do is reach out to your ISP’s customer support to report the issue and inquire about a resolution timeline.



Telkom has been a key player in promoting digital inclusion and connectivity within South Africa, contributing to the nation’s economic and social development. The company continues to innovate and expand its services to keep pace with the evolving telecommunications industry, striving to provide reliable and cutting-edge solutions to its customers. Hence, stuff like Telkom fault logging becomes easier when using its innovative app meant to address such issues for you.

Finally, if you are reaching out because of internet issues, always ensure you check your end well enough to be sure it’s not from you. For instance, the problem can revolve around inadequate data plans. In some cases, choosing a data plan that doesn’t align with one’s usage patterns can lead to overage charges or slowed speeds. On the other hand, certain things are just beyond you. Occasionally, technical issues beyond your control can impact internet performance. Problems with one’s ISP’s infrastructure, such as damaged cables or equipment, can cause connectivity problems. This is one of the reasons there is a system in place for help. Despite it all, Telkom is willing to be of help when needed.